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STORE POLICY

Customer Care

Customer Care

At MERKUR GOLD, we are committed to providing exceptional service and ensuring that every interaction with our customers is a positive one. Our goal is to make your shopping experience as smooth and enjoyable as possible.

If you have any questions, concerns, or need assistance with your order, please don’t hesitate to reach out to us. Our dedicated Customer Care team is here to help you with:

  • Order Inquiries: Track your order, check the status of your shipment, or get updates on any issues.

  • Returns and Exchanges: Guidance on how to return or exchange a product, as well as information on our return policy.

  • Product Information: Detailed information about our products, including availability, specifications, and compatibility.

  • General Support: Answers to any other questions or concerns you may have.

How to Contact Us:

  • Email: info@cometchemical.us - We aim to respond to all emails within 24 hours.

  • Phone: +1 (929) 623-8024- Our customer service line is available from 9 AM to 5 PM, Monday through Friday.

 

We value your feedback and are always looking for ways to improve our services. Your satisfaction is our top priority, and we are here to assist you every step of the way.

Thank you for choosing MERKUR GOLD. We look forward to serving you!

Privacy & Safety

At MERKUR GOLD, your privacy and security are our top priorities. We are committed to protecting your personal information and ensuring that your experience with us is safe and secure. Below is an overview of how we collect, use, and protect your data.

  1. Information We Collect

    • Personal Information: When you make a purchase or create an account, we collect personal information such as your name, email address, shipping address, and payment details.

    • Usage Data: We may collect information about your interactions with our website, including your IP address, browser type, and pages visited.

  2. How We Use Your Information

    • Order Processing: We use your personal information to process and fulfill your orders, including verifying payment, shipping products, and providing order updates.

    • Customer Support: Your information helps us provide customer support, respond to inquiries, and address any issues or concerns you may have.

    • Marketing and Communication: With your consent, we may use your email address to send promotional offers, updates, and newsletters. You can opt out of these communications at any time.

  3. Payment Verification

    • Third-Party Payment Processors: We use secure third-party payment processors to handle and verify your payment information. These processors comply with the highest standards of data security and are responsible for safeguarding your payment details.

    • Data Encryption: All payment transactions are encrypted using industry-standard SSL technology to protect your information during transmission.

  4. Data Protection

    • Security Measures: We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using secure servers, firewalls, and encryption.

    • Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal and regulatory requirements.

  5. When We Contact You

    • Order Confirmation and Updates: After a purchase is completed successfully, we will send you an order confirmation and updates on the status of your order.

    • Customer Support Follow-Up: If you have contacted us with a support request, we may follow up to ensure that your issue has been resolved to your satisfaction.

  6. Your Rights

    • Access and Control: You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at info@cometchemical.us.

    • Privacy Concerns: If you have any concerns about our privacy practices or how we handle your data, please reach out to us for assistance.

For more detailed information, please refer to our full Privacy Policy available on our website.

Thank you for trusting MERKUR GOLD with your personal information. We are dedicated to providing a secure and transparent experience for all our customers.

Wholesale Inquiries

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Welcome to our Wholesale Inquiries section! At  MERKUR GOLD, we are excited to partner with retailers who are interested in offering our exceptional products to their customers. Whether you're a store owner, distributor, or online retailer, we’re here to help you bring our stunning products to a wider audience.

How to Become a Retail Partner:

  1. Contact Us: Reach out to us with details about your business. Please provide information such as your company name, location, and a brief description of your store or distribution network. You can contact us via email at info@cometchemical.com or fill out the inquiry form on.

  2. Product Selection: Once we receive your inquiry, our team will review your details and provide you with a catalog of our products. We offer a range of options to suit different types of retailers and are happy to help you select the best products for your store.

  3. Pricing and Terms: We offer competitive wholesale pricing and flexible terms to meet your needs. After reviewing your inquiry, we will send you a detailed price list and information about our ordering process, minimum order quantities, and payment terms.

  4. Order Process: Once you’re ready to place an order, simply follow our easy ordering process. Our team will assist you with any questions you may have and ensure that your order is processed smoothly.

  5. Support and Partnership: We value our retail partners and are committed to providing excellent support. From marketing materials to product training, we are here to help you succeed in promoting and selling our products.

Why Partner with Us?

  • High-Quality Materials, Paints, and Pigments: We use top-quality materials to create our products, ensuring durability and excellent performance.

  • Reliable Service: We pride ourselves on timely delivery and responsive customer service.

We look forward to exploring potential partnership opportunities with you. Together, we can achieve great success and bring our exceptional products to customers everywhere.

For more information or to get started, please contact us today at info@cometchemical.us Let’s take your business to the next level!

Payment Methods

Credit / Debit Cards
PAYPAL

Offline Payments

Payment Methods
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